Cookie Policy

1. Introduction

This Cookie Policy explains how Velunera Hotels & Resorts ("Velunera," "we," "us," or "our") uses cookies and similar technologies on our website (www.velunera.com) and related domains. This policy provides you with information about how we use cookies, what types of cookies we use, and how you can control them.

By using our website, you consent to the use of cookies in accordance with this Cookie Policy. If you do not agree with our use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to the website owners.

Cookies allow a website to recognize your device and remember certain information about your visit, such as your preferences and settings. They can also help with analytics and site functionality, enabling us to enhance your browsing experience.

3. Types of Cookies We Use

We use the following types of cookies on our website:

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website would not function properly without them.

3.2 Functional Cookies

These cookies enable us to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you disable these cookies, some or all of these services may not function properly.

3.3 Performance/Analytics Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous.

3.4 Marketing/Advertising Cookies

These cookies are used to track visitors across websites. They are set to display targeted advertisements based on your interests and online behavior. They also help measure the effectiveness of advertising campaigns.

3.5 Social Media Cookies

These cookies are set by social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building a profile of your interests, which may impact the content and messages you see on other websites you visit.

4. Specific Cookies We Use

Below is a list of the main cookies we use and what we use them for:

4.1 First-Party Cookies (set by Velunera)

• velunera_session: Essential cookie for managing user sessions and security
• velunera_preferences: Functional cookie that remembers your preferences
• velunera_language: Remembers your language preference
• velunera_currency: Remembers your currency preference
• velunera_recently_viewed: Tracks properties you've recently viewed

4.2 Third-Party Cookies

• Google Analytics: Performance cookies that help us analyze how visitors use our site (_ga, _gid, _gat)
• Google Ads: Marketing cookies used for targeted advertising
• Facebook Pixel: Marketing cookies for Facebook advertising
• Hotjar: Analytics cookies that help us understand how you interact with our site
• Criteo: Marketing cookies for retargeting advertisements

5. Cookie Duration

Cookies can remain on your device for different periods of time:

• Session cookies: These cookies exist only during your browser session and are deleted when you close your browser
• Persistent cookies: These cookies remain on your device for a set period or until you delete them manually

6. Managing Cookies

Most web browsers allow you to control cookies through their settings. These settings are typically found in the "options" or "preferences" menu of your browser. You can:

• Delete all cookies
• Block all cookies
• Allow all cookies
• Block third-party cookies
• Clear cookies when the browser closes
• Open a "private browsing" or "incognito" session, which allows you to browse without recording your browsing history or storing local data

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

6.1 How to Manage Cookies in Different Browsers

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Cookies and site permissions → Cookies and site data
• Opera: Settings → Advanced → Privacy & security → Cookies

7. Do Not Track Signals

Some browsers have a "Do Not Track" feature that allows you to tell websites that you do not want your online activities tracked. At this time, our website does not respond to "Do Not Track" signals.

8. Similar Technologies

In addition to cookies, we may use other similar technologies on our website:

• Web beacons (pixel tags): Small transparent image files used to monitor your journey around our website or to track if and when an email is opened
• Local storage: Stores data locally on your device without an expiration date
• Session storage: Similar to local storage but erased when the browser session ends

9. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically to stay informed about our use of cookies.

10. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at:

Velunera Hotels & Resorts
123 Luxury Avenue
New York, NY 10001
Email: privacy@velunera.com
Phone: +1 (555) 123-4567