Privacy Policy

1. Introduction

At Velunera Hotels & Resorts ("Velunera," "we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make bookings, or stay at our properties.

Please read this Privacy Policy carefully. By accessing our website, making a booking, or staying at any Velunera property, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

Contact information (such as name, email address, mailing address, phone number)
Identification information (such as passport or government ID details)
Payment information (such as credit card details)
Booking information (such as arrival and departure dates, special requests)
Demographic information (such as age, nationality, gender)
Preferences and interests (such as room preferences, dining preferences)
Communications with us (such as customer service inquiries, feedback)
Membership information (such as Velunera Rewards membership details)

2.2 Non-Personal Information

Device information (such as IP address, browser type, operating system)
Usage information (such as pages visited, time spent on our website, links clicked)
Location information (such as general geographic location based on IP address)
Cookies and similar technologies (as described in our Cookie Policy)

3. How We Collect Information

We collect information through various channels, including:

Direct interactions (such as when you make a booking, create an account, or contact us)
Automated technologies (such as cookies, web beacons, and similar technologies)
Third-party sources (such as booking platforms, business partners, and social media platforms)
On-property collection (such as during check-in, while using hotel services, or through security systems)

4. How We Use Your Information

We may use your information for the following purposes:

To process and manage your bookings and stay
To provide and improve our services
To communicate with you about your booking, stay, or account
To personalize your experience
To administer and manage our rewards program
To send you marketing communications (subject to your preferences)
To conduct market research and analysis
To ensure the security of our properties and guests
To comply with legal obligations
To detect and prevent fraud
To enforce our terms and conditions

5. Disclosure of Your Information

We may share your information with the following parties:

Affiliated hotels and resorts within the Velunera group
Service providers (such as payment processors, IT service providers, marketing agencies)
Business partners (such as travel agencies, airlines, loyalty program partners)
Legal and regulatory authorities (when required by law or to protect our rights)
Potential buyers or investors (in the event of a sale, merger, or acquisition)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. International Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. We will take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access - the right to request copies of your personal information
Right to rectification - the right to request that we correct inaccurate information
Right to erasure - the right to request that we delete your personal information
Right to restrict processing - the right to request that we restrict the processing of your information
Right to data portability - the right to request that we transfer your information to another organization
Right to object - the right to object to our processing of your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information about our use of cookies, please see our Cookie Policy.

11. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Velunera Hotels & Resorts
123 Luxury Avenue
New York, NY 10001
Email: privacy@velunera.com
Phone: +1 (555) 123-4567

Velunera Hotels & Resorts Privacy Policy