1. Our Commitment
At Velunera Hotels & Resorts, we are committed to promoting responsible gaming at all of our properties that offer casino and gaming facilities. We believe that gaming should be an enjoyable form of entertainment, not a means of generating income or escaping from problems. This policy outlines our approach to ensuring that our gaming environments remain safe, transparent, and responsible.
2. Our Principles
Our responsible gaming approach is guided by the following principles:
- Gaming should be enjoyed as a form of entertainment and recreation
- Guests should be informed about the risks associated with gaming
- We have a responsibility to help prevent and address problem gambling
- We are committed to providing a safe and supportive environment for all guests
- We comply with all applicable laws and regulations related to gaming
3. Measures We Implement
3.1 Staff Training
All our staff who work in or around gaming areas receive comprehensive training on:
- Recognizing signs of problem gambling
- Understanding how to approach guests who may be experiencing difficulties
- Knowledge of support resources available to guests
- Adherence to all relevant regulatory requirements
3.2 Information and Resources
We provide the following information and resources to our guests:
- Clear information about the odds and house edge of all games
- Materials about responsible gaming and problem gambling warning signs
- Contact information for support services and helplines
- Self-assessment tools to help guests evaluate their gaming habits
3.3 Self-Exclusion Programs
We offer comprehensive self-exclusion options:
- Voluntary self-exclusion from our gaming facilities for periods ranging from six months to lifetime
- Removal from marketing databases for gaming promotions
- Restriction of credit facilities and check-cashing privileges
- Support in connecting with professional help if requested
3.4 Gaming Environment
Our gaming environments are designed to promote responsible play:
- Clearly visible clocks in all gaming areas
- Well-lit spaces with easy access to non-gaming areas
- Regular breaks in play encouraged by our staff
- No ATMs directly in gaming areas
- Reasonable limits on credit extension
3.5 Advertising and Marketing
Our marketing practices adhere to the following principles:
- No targeting of vulnerable populations, including those under the legal gambling age
- No false or misleading claims about chances of winning
- Inclusion of responsible gaming messages in all promotional materials
- Option to be removed from all gaming-related marketing communications
4. Protection of Minors
We are committed to preventing underage gambling:
- Strict ID verification procedures at all entrance points to gaming areas
- Regular monitoring of gaming floors to ensure no minors are present
- Clear signage indicating age restrictions
- Training for all staff on age verification procedures
- Zero tolerance policy for violations of age restrictions
5. Support Resources
We partner with the following organizations to provide support for those who may need assistance:
- National Council on Problem Gambling (NCPG)
- Gamblers Anonymous
- Local counseling and treatment centers in each of our locations
If you or someone you know is experiencing difficulties with gambling, the following resources are available:
- National Problem Gambling Helpline: 1-800-522-4700 (24/7, confidential)
- Website: www.ncpgambling.org
- Text: 1-800-522-4700
- Chat: ncpgambling.org/chat
6. Signs of Problem Gambling
We encourage our guests to be aware of the following warning signs that may indicate problem gambling:
- Spending more time or money on gambling than intended
- Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
- Lying to loved ones about gambling habits
- Borrowing money or selling possessions to fund gambling
- Failed attempts to cut back or stop gambling
- Neglecting work, education, or family commitments due to gambling
- Experiencing restlessness or irritability when not gambling
- Chasing losses with more gambling
If you recognize these signs in yourself or others, we encourage you to seek support through the resources listed above.
7. Self-Assessment
Consider asking yourself the following questions:
- Have you ever felt the need to bet more and more money?
- Have you ever had to lie to people important to you about how much you gamble?
- Do you find yourself thinking about gambling frequently?
- Have you ever gambled to escape worry or problems?
- Have you ever gambled to get money to pay debts or solve financial difficulties?
- Has gambling caused a decrease in your ambition or efficiency?
- After losing, do you feel you must return as soon as possible to win back your losses?
- After a win, do you have a strong urge to return and win more?
If you answered "yes" to several of these questions, we encourage you to speak with a professional who can provide guidance and support.
8. Contact Information
If you have any questions about our responsible gaming policy or would like to discuss concerns, please contact our Responsible Gaming Coordinator:
Responsible Gaming Department
Velunera Hotels & Resorts
123 Luxury Avenue
New York, NY 10001
Email: responsiblegaming@velunera.com
Phone: +1 (555) 123-4567
